Last updated:
At Soyatelierie, we want you to be completely satisfied with your handmade jewelry and personalized gifts. If you are not satisfied with your purchase, we offer returns and exchanges within 30 days of delivery.
To be eligible for a return, your item must be:
Due to the custom nature of personalized items, returns are only accepted if the item is defective or significantly different from what was ordered. Please contact us before returning any personalized items.
To initiate a return, please contact us at talk@soyatelierie.world or through our contact form. Include your order number and reason for return. We will provide you with return instructions and a return authorization.
Please ship the item to:
Soyatelierie
6 N Front St, New Paltz, NY 12561, United States
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 business days.
Shipping costs are non-refundable unless the return is due to our error or a defective item.
We offer exchanges for items of equal or greater value. If you wish to exchange an item, please contact us to discuss available options.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
If you have any questions about our return policy, please contact us at:
Soyatelierie
6 N Front St, New Paltz, NY 12561, United States
Phone: +18452556277
Email: talk@soyatelierie.world